I.T. Helpdesk Technician

Osceola, WI
Reports To
IT and Programming Manager

The I.T. Helpdesk Technician provides team member support for desktop technology tools. Assist IT staff with supporting the health and security of the enterprise network infrastructure.

Essential Functions:

  • Provide network and desktop support for team members including user account management, email support and desktop application support.
  • Provide performance monitoring and management of the network infrastructure.
  • Maintain security of the network using established methods to prevent unauthorized access to data and network resources.
  • Must be self-guided and self-motivated
  • Performs comprehensive work successfully given general guidance only
  • Research/collect/analyze information as requested for effective business operations
  • Achieve or exceed Key Performance Indicator (KPI) and Key Financial Indicator (KFI) goals
  • Utilize approved project management methodology to provide deliverables at Schedule Performance Index (SPI) and Cost Performance Index (CPI) targets
  • Maximize customer value by reducing and eliminating waste utilizing Lean techniques

Education and Experience:

  1. Requires a two-year Associates Degree, Bachelor’s Degree preferred. A combination of previous business experience and education/training may qualify
  2. Degree in IT highly preferred
  3. 1+ years’ experience
  • Hands-on support of users in a Microsoft Windows based corporate IT environment
  • Technology hardware support
  • Working in a manufacturing environment
  • Desktop imaging tools, Symantec Ghost a plus
  • Systems integration experience
  • Project management experience

Key Skills:  

  • Strong communication and interpersonal skills
  • Proficient writing skills
  • Understand the dynamics of effective teamwork in order to attain higher levels of performance.
  • Excellent planning and organizing skills.
  • Demonstrate a willingness to accept responsibility and accountability.
  • Utilizes effective problem-solving techniques
  • Strong PC skills

Northwire, Inc. is an Equal Opportunity Employer – M/F/D/V

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