I.T. Helpdesk Technician

The I.T. Helpdesk Technician provides team member support for desktop technology tools. Assist IT staff with supporting the health and security of the enterprise network infrastructure.

Essential Functions:

• Provide network and desktop support for team members including user account management, email support and desktop application support.
• Provide performance monitoring and management of the network infrastructure.
• Maintain security of the network using established methods to prevent unauthorized access to data and network resources.
• Must be self-guided and self-motivated
• Performs comprehensive work successfully given general guidance only
• Research/collect/analyze information as requested for effective business operations
• Achieve or exceed Key Performance Indicator (KPI) and Key Financial Indicator (KFI) goals
• Utilize approved project management methodology to provide deliverables at Schedule Performance Index (SPI) and Cost Performance Index (CPI) targets
• Maximize customer value by reducing and eliminating waste utilizing Lean techniques

Education and Experience:

1. Requires a two-year Associates Degree, Bachelor’s Degree preferred. A combination of previous business experience and education/training may qualify
2. Degree in IT highly preferred
3. 1+ years’ experience

• Hands-on support of users in a Microsoft Windows based corporate IT environment
• Technology hardware support
• Working in a manufacturing environment
• Desktop imaging tools, Symantec Ghost a plus
• Systems integration experience
• Project management experience

Key Skills:  

• Strong communication and interpersonal skills
• Proficient writing skills
• Understand the dynamics of effective teamwork in order to attain higher levels of performance.
• Excellent planning and organizing skills.
• Demonstrate a willingness to accept responsibility and accountability.
• Utilizes effective problem-solving techniques
• Strong PC skills

Northwire, Inc. is an Equal Opportunity Employer – M/F/D/V