I.T. Helpdesk Technician

Location
Osceola, WI
Reports To
IT and Programming Manager
Classification
Full-Time

The I.T. Helpdesk Technician provides team member support for desktop technology tools. Assist IT staff with supporting the health and security of the enterprise network infrastructure.

Essential Functions:

  • Provide network and desktop support for team members including user account management, email support and desktop application support.
  • Provide performance monitoring and management of the network infrastructure.
  • Maintain security of the network using established methods to prevent unauthorized access to data and network resources.
  • Must be self-guided and self-motivated
  • Performs comprehensive work successfully given general guidance only
  • Research/collect/analyze information as requested for effective business operations
  • Achieve or exceed Key Performance Indicator (KPI) and Key Financial Indicator (KFI) goals
  • Utilize approved project management methodology to provide deliverables at Schedule Performance Index (SPI) and Cost Performance Index (CPI) targets
  • Maximize customer value by reducing and eliminating waste utilizing Lean techniques

Education and Experience:

  1. Requires a two-year Associates Degree, Bachelor’s Degree preferred. A combination of previous business experience and education/training may qualify
  2. Degree in IT highly preferred
  3. 1+ years’ experience
  • Hands-on support of users in a Microsoft Windows based corporate IT environment
  • Technology hardware support
  • Working in a manufacturing environment
  • Desktop imaging tools, Symantec Ghost a plus
  • Systems integration experience
  • Project management experience

Key Skills:  

  • Strong communication and interpersonal skills
  • Proficient writing skills
  • Understand the dynamics of effective teamwork in order to attain higher levels of performance.
  • Excellent planning and organizing skills.
  • Demonstrate a willingness to accept responsibility and accountability.
  • Utilizes effective problem-solving techniques
  • Strong PC skills

Northwire, Inc. is an Equal Opportunity Employer – M/F/D/V

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