Customer-Driven Quality
When working with Northwire, you can be confident that you’re getting the best possible quality. Northwire’s principal focus is and has always been to exceed its customers' expectations, both in service and in quality, as stated in our Quality Policy:
Align with our customers' voice and the environment to:
- Comply with requirements
- Improve the Quality Management System
- Fuel innovative solutions
A vital component of this effort is our dedication to some of the highest quality standards in the industry. There are a number of elements that contribute to our approach.
Continuous Improvement
Our innovation, engineering, design and production processes are guided by our close adherence to Northwire’s customer-driven quality policy and control system. Our quality culture provides solutions at all levels of the organization through Six Sigma®, Lean Manufacturing, Project Management and American Society of Quality training and certification, creating the backbone of our continual improvement effort. A culture that fosters continual quality improvement, where beliefs, habits, practices and traditions promote and support quality, is what is cultivated throughout Northwire.
Setting the Standard
As part of Northwire’s commitment to maintaining high quality standards, we are an ISO 9000:2008 certified company. We are extremely pleased of our successful upgrade to the latest ISO Quality Management System standard. This accomplishment is a testament to our teams’ legacy of providing world class design, manufacturing and service of technical cable products for our valued customers. Our quality control laboratory is a certified testing facility for CSA under ISO 17025. We maintain a variety of UL, CSA and MSHA approvals and work closely with our suppliers to offer RoHS-compliant materials.
Passing the Test
We subject our cable products to a grueling array of tests that go beyond the real-world conditions they may face. These tests include extremes of bending, flexing, impact, temperatures and more. It’s our assurance that customers receive rugged, high-quality performance Northwire cables.
Service Excellence
Our rapid response is unmatched when Northwire's customers require specialty cable products with unique standards or certifications. We offer the shortest lead times lowest order quantities for custom cables in the industry and partner with our customers to develop solutions that meet their precise needs. Northwire’s continuous innovation and high customer-focused quality standards, combined with rigorous product testing, quick delivery and guaranteed performance, ensures you of the highest quality cable solutions.
